DSDavid Szkiba

Web CV · Peterborough, UK

David
Szkiba

IT Support · Systems & Infrastructure · Cyber Security Student

IT support professional with more than two years of experience helping users, troubleshooting hardware and software, managing devices and resolving technical issues in professional environments. Currently studying Cyber Security at HND Level 5 while developing practical Linux, networking and infrastructure skills.

Download CV (PDF) Email David View selected projects
Location
Peterborough, United Kingdom
Experience
2+ years in professional IT support
Current study
HND Level 5 · Cyber Security pathway
Languages
English · Hungarian

01 / Profile

Practical support with a systems mindset.

My professional foundation is first- and second-line IT support: listening to users, diagnosing faults, documenting incidents and finding workable solutions. Alongside that experience, I build and operate practical web and homelab systems using Linux, Docker, DNS and private networking. My direction is IT support to systems and infrastructure, followed by deeper cyber security work.

02 / Experience

Professional experience

Jun 2023 — Sep 2024 Peterborough, UK

IT Support Analyst / Service Desk Analyst

News UK / News Corp

  • Provided first-line support across Windows, Microsoft 365, user access, hardware and connectivity issues.
  • Recorded and triaged incidents, resolved day-to-day problems and escalated issues when appropriate.
  • Supported device lifecycle work, including issuing, receiving and tracking IT equipment.
  • Explained technical information clearly to users with different levels of technical confidence.
Apr 2022 — Jun 2023 Stamford, UK

On-site IT Support Technician

Urban Edge Architecture

  • Delivered hands-on first- and second-line support in an architectural business environment.
  • Diagnosed desktop, software, peripheral and basic network problems.
  • Assisted with installations, deployments, workstation setup and day-to-day user support.
  • Resolved issues independently where possible and escalated more complex faults appropriately.

03 / Skills

Core capabilities

IT Support

  • First- and second-line support
  • Hardware and software troubleshooting
  • User access and issue resolution
  • Device and asset management
  • Incident documentation and escalation

Systems

  • Windows and Microsoft 365
  • Ubuntu Linux
  • Docker and containerised services
  • Technitium DNS
  • Tailscale and private networking

Web & Delivery

  • HTML, CSS and JavaScript
  • Git and GitHub
  • Cloudflare Pages
  • Responsive interface implementation
  • Domain and DNS configuration

Cyber Security

  • Network and systems security fundamentals
  • Security awareness and risk concepts
  • Access-control fundamentals
  • Current HND Level 5 study
  • Developing practical networking knowledge

04 / Education

Education

BTEC Higher National Diploma in Digital Technologies

Cyber Security pathway · Global Banking School, London · 2025 — Present

Currently studying at Level 5, with work across cyber security, networking, programming, business intelligence and work-based learning.

05 / Evidence

Selected practical evidence

Linux services & remote access

Ubuntu services operated with Docker, systemd, Tailscale, Technitium DNS, automated backups and hands-on incident recovery.

View systems practice →

Lelle Nyaralás

Live multilingual accommodation platform with availability, enquiry persistence, notifications, administration and conflict-aware calendar approval.

Open live site ↗

Retail BI Dashboard

Power BI reporting model with corrected relationships, refactored DAX measures and a documented validation process.

View project summary →

Open to technically broad support roles.

I am interested in IT support, service desk and junior systems opportunities where practical troubleshooting, clear communication and continued technical development matter.

david@szkibadavid.com